Google Review 4.8 Stars
Customer Reviews
Name: Barbie Rose
Rating: 1
Review: If I can give 0 stars I would…This has to be the absolute worst experience I have ever had. I reached out to a company to donate a car. I received confirmation from Klein Recycling, with their contact info to arrange a pick up schedule. I reached out to them at 8am and was given a window of 12pm to 3pm. I reached out to them around 12:45pm and was told I was next in line for my car to get picked up. I called at 1:20pm and was told the driver is 15 minutes away not to worry. At around 2:05pm I was worried because the window of time was closing and never arrived. I called a few times trying to get an eta, was immediately put on hold and after 10 minutes of waiting, hung up on me. Now I’m getting upset. I called and was told there is a hour and half delay because the previous pick up ordered the wrong type of tow truck and needed a flat bed. That had nothing to do with me and now I’m being inconvenienced. After all that they never arrived and the car was towed by property management because the car sat in the lot past the agreed timeframe. Now I have to pay to get the car back and try again with another vendor. It was more so the lack of responsibility and consideration, like my business with them wasn’t important at all. The guy was very nonchalant about it. I wasn’t asking for a handout or special treatment. This was poor management and lack of communication. Think again when wanting to use this company as they will leave you in arrears for sure.
Date: a week ago
Name: Joann Rossi
Rating: 5
Review: Klein Recycling picked up 3 old cars I had in my yard for me. The guy Joe that called me was super nice, and the first driver Richie was super amazing definitely went above and beyond to help. He even set up the 3rd car for the next driver! Klein Recycling was amazing to work with it, and super easy! Thanks so much guys!
Date: 2 weeks ago
Name: Trisha Kiston
Rating: 5
Review: I was told about Klein Recycling from a family member and I needed to junk a car on our property asap. I was a little hesitant because we lived some distance away and assumed it wouldn’t be worth it, but it was definitely worth using this company! They quickly gave me a great quote and scheduled for pickup the next day with no problems. Our tow truck arrived early within the time-frame window, the driver was professional pickup was smooth, and we received the exact amount promised! Thank you Klein Recycling for providing excellent service and making this experience a breeze!
Date: 3 months ago
Name: Christie Johnston
Rating: 5
Review: Couldn’t have been any easier! I called to inquire about the pricing for a family member’s 2003 Escape. They gave me a solid price and provided the pickup window the tow truck driver would show up within the next day. I got a call (as promised) an hour prior to the driver’s arrival and the handoff of the vehicle/title/keys was very simple. I’d recommend them to everyone!
Date: 4 months ago
Name: Ryan
Rating: 5
Review: Wow! Fast, efficient and friendly. A fair offer, quickly scheduled pickup. Prior, the communication was excellent. Would gladly work with them again and have recommended to friends.
Date: 4 months ago
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